About the Role
We’re looking for a Customer Success & Support Specialist with strong technical capabilities and a background in finance or accounting to join our team.
In this role, you’ll support our post-sales function across onboarding, ongoing customer success, and day-to-day support. You’ll be the front-line resource customers turn to when something breaks or needs a change, working alongside our Product & Post-Sales lead and partnering closely with Product and Engineering to make sure customers get fast, accurate answers and a setup that scales with them.
This is a hands-on role for someone who is equally comfortable debugging a data discrepancy and walking a finance team through their billing configuration.
Location: Remote – EST
Department: Product
Position: Full-time
Submit application to: jobs@withvayu.com
Key Responsibilities
- Ongoing Support: Act as the front-line point of contact for customers post-launch on technical and operational issues. Triage, troubleshoot, and drive issues to resolution – escalating to Product and Engineering when needed and following through until closed.
- Case Management: Maintain detailed logs of support cases, resolutions, and recurring pain points. Turn patterns into documentation, process improvements, and product feedback.
- Onboarding & Enablement: Support new customers through implementation – understanding their pricing, billing, and revenue models and configuring Vayu accordingly. Validate data migrations and integrations (CRM, ERP, payment gateways) and ensure accuracy before launch.
- Customer Success Cadence: Own weekly/bi-weekly customer meetings, working with stakeholders to understand their financial objectives and align Vayu to their needs.
- Data & Insights: Use your accounting skills to help customers extract revenue and billing insights from their data.
- Feature Request Backlog: Track and manage the backlog of customer feature requests. Work with Product and Engineering to prioritize, scope, and deliver enhancements based on customer feedback.
- Account Health: Monitor customer usage and engagement to surface risks and opportunities early.
- Voice of the Customer: Capture feedback on product performance and channel it into the product roadmap.
Requirements
- 3+ years in technical support, customer success, or technical account management – preferably in SaaS or at an accounting firm.
- Excellent troubleshooting and problem-solving skills; able to diagnose issues across financial data, integrations, and platform configuration.
- Comfortable analyzing data (Excel, SQL, BI tools, or Python).
- Excellent written and verbal communication – able to translate complex technical concepts for non-technical stakeholders.
Nice to Have:
- Familiarity with revenue recognition principles (ASC 606).
- Experience with CRM platforms (e.g., Salesforce, HubSpot) and project management tools.
- Understanding of accounting principles, ERP systems, and data integration.
- Bachelor’s degree in Finance, Accounting, or a related field.
Why Join Vayu
AI has broken the old billing playbook. Fixed seat-based pricing can’t capture how AI products create value – it’s tokens, credits, API calls, and agent runs, in hybrid models that change every quarter. Legacy billing systems weren’t built for this. Vayu is.
Vayu’s AI Billing and Revenue platform consolidates data from your CRM, ERP, BI, and payment platforms to make B2B billing brilliant. We’re built for usage-based and consumption pricing from the ground up – metering high-volume events, applying complex rate cards and tiers, managing prepaid credits and commitments, and turning all of it into accurate invoices and clean revenue recognition. Companies get complete flexibility: any pricing model, multiple currencies, collaboration on financial data, and configurable payment collection flows – all designed to simplify the contract-to-cash process.
Our customers are some of the fastest-growing AI companies in the market, and their billing complexity is exactly the problem we’re solving. Join us and be part of a dynamic team driving innovation in financial operations.
